Responsibilities: •Onboard new customers and provide training on the company's product or service •Act as the main point of contact for customers, addressing their inquiries and concerns •Monitor customer usage and engagement to identify opportunities for upselling or cross-selling •Collaborate with the sales and marketing teams to develop customer retention strategies •Gather customer feedback and communicate it to the product development team to improve the product or service •Track and report on key customer success metrics, such as customer satisfaction and retention rates Requirements: •Bachelor's degree in business, marketing, or a related field •Strong communication and interpersonal skills •Ability to multitask and prioritize in a fast-paced environment •Familiarity with customer relationship management (CRM) software •Understanding of customer success principles and best practices •Proven ability to build and maintain strong customer relationships Preferred Skills: •Experience in a customer-facing role, such as sales or customer support •Knowledge of customer success tools and methodologies •Analytical skills to interpret customer data and identify trends •Ability to work collaboratively with cross-functional teams •Certification in customer success or related field,